Our customer relationships are important to us. By allowing us to become a trusted, integral part of your business operation, you can expect objective advice, an understanding of what drives your business.
FAQ
SBN Limited has created a FAQ Page to help educate our clients and prospective individuals within the sector. This will consist of guides suitable for small business, educational purposes and other source of information.
We strive to provide the best support to ensure clients and prospective individuals gather as much information as they can clearly, as it will help base decisions which will help them and their business.
General
S-B-N Limited requires anyone making a purchase or booking a service online, to register and have an account on the platform. The reason for this is to be able deliver the right services to you and provide you with a great experience whilst you are with us.
All information provided to us is held and used in the strictest of confidence. Your privacy is guaranteed with our service, and your details are not given out to any third party. We are, however, obliged to provide this information to official bodies, such as Courts and the Police, should we be asked or required to, by law.
Before purchasing any of our services we require you to register with us and provide identification. This can be a government identity card, passport, driver’s license, or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address.
Failure to make timely payments may result in account termination. If your monthly payment is overdue by more than 7 days, your account will be closed. Additionally, any important correspondence will be sent back to the sender and removed from our facilities. We will promptly inform Companies House and remove your business from our address records. Account closure may also occur for other reasons. For assistance, please reach out to our Customer Service Teamto help you with this issue further.
You are not permitted to utilize the address until the registration process is finalized and the service agreement is read and signed. Once completed, you will be provided with a starter pack containing your assigned unit address.
Unfortunately, this service cannot be utilized independently. You must subscribe to Our Virtual Office service, which will enable you to access this add-on feature.
Virtual Office
S-B-N Virtual office service is a service that allows businesses to have a physical address and office-related services without the need for a dedicated physical office space. It typically includes features like a mailing address, mail, daily mail alerts, use of address on Business Letter heads and Cards, Open & Scan, Mail Shredding, mail recycling.
The term of our Virtual Office contract is 6, 9 or 12 months, or 1 month if you subscribe on our website.
Upon signing up for virtual office services and fulfilling all requirements, you will receive a service agreement. Upon reading, signing, and returning it, you will be sent a starter pack containing your unit address and access to all benefits associated with our Virtual office services.
You are not permitted to use the address until the registration process is completed and the service agreement is read and signed. upon completed, a starter pack containing your assigned unit address will be provided.
It is very simple to renew your virtual office contract. Simply visit the virtual office section on your account page, click ‘renew’ and make the required payment. You can also opt to have your virtual office renewed automatically at the end of every rental period, by clicking the box next to ‘auto renewal’. Auto renewal will only be confirmed once the payment is affected.
Co-working space refers to the rental of a desk space, whilst sharing with others who work on individual desk spaces in the same office.
A full list of facilities can be found on our website.
Yes, this is included for free with our co- working space.
No. Payments are made directly with the property owner after viewing and confirming rental. However, the property owner may request a deposit upon signing of rental agreement.
We require a minimum term of 3 months, renewable periodically upon mutually agreement.
You can provide a government identity card, passport, driver’s license, or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address.
We accept payments through PayPal, Stripe and Bank transfer.
Office space rental refers to the process of renting a physical space within a building or office complex for business purpose, a full list of facilities for each office can be found on our website.
We have a receptionist available in the common area who provides meet-and-greet services for your visitors and notifies you when you receive mail or packages.
No, this is not included and comes with an additional cost outside of our ServicedOffice Rental.
No. Payments are made directly with the property owner after viewing and confirming rental. However, the property owner may request a deposit upon signing of rental agreement.
We require a minimum term of 3 months, renewable periodically upon mutually agreement.
You must provide us with a proof of ID: passport, driver’s license or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address. Also, you will be asked to fill in and sign our Customer Registration Form.
The timing of when a tenant pays for an office space booked depends on the terms agreed upon in the lease or rental agreement. Typically, payment is made either monthly or quarterly in advance, but this can vary based on the specific terms negotiated between the tenant and the landlord or property management.
Director service address is an address used by company directors for official correspondence with Companies House and other relevant authorities. It's a legal requirement for all directors of UK companies to provide a service address, which can be different from their residential address. The director service address is publicly available information and is used for official communication related to the company's legal and regulatory obligations. It provides privacy for directors who may not want their residential address to be publicly accessible.
The Directors Service Address contract terms specify that you can only utilize our address for Companies House and HMRC if you subscribe to this service. Subscribing to the Virtual Office Service does not authorize the use of our address as a director’s service address. We require Minimum term 6, 9 or 12 months required or 1 month if you subscribe on our website.
This service cannot be utilized independently. You must subscribe to Our Virtual Office service, which will enable you to access this add-on service you must provide one proof of identification, this can be a government identity card, passport, driver’s license, or any other official identification document with a recent photo, as well as a two proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address
Registered office address is the official address of a company or organization that is registered with Companies House, the UK government agency responsible for maintaining the register of companies. This address is where official correspondence, legal notices, and other important documents are sent by government agencies, such as HM Revenue & Customs (HMRC) and Companies House. It doesn't necessarily have to be the same as the company's trading address, but it must be a physical location in the UK where official documents can be delivered and where the company's statutory records are kept available for inspection.
The Registered Officeaddress contract terms specify that you can only utilize our address for Companies House and HMRC if you subscribe to this service. Subscribing to the Virtual Office Service does not authorize the use of our address as a Registered office address.We require Minimum term 6, 9 or 12 months required or 1 month if you subscribe on our website.
This service cannot be utilized independently. You must subscribe to Our Virtual Office service, which will enable you to access this add-on service you must provide one proof of identification, this can be a government identity card, passport, driver’s license, or any other official identification document with a recent photo, as well as a two proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address
Google My Business is a tool provided by Google that enables businesses and organizations to manage their online presence across various Google platforms. With Google My Business listing, businesses can provide essential information to potential customers, such as their address, phone number, website, hours of operation, and customer reviews. It's a valuable tool for increasing visibility in local search results and attracting customers to physical locations or online services. Businesses can also post updates, respond to customer reviews, and analyse insights about how people find and interact with their listings.
The term of our Google my business contract is minimum 6months contract
This service cannot be utilized independently. You must subscribe to Our Virtual Office service, which will enable you to access this add-on service you must provide one proof of identification, this can be a government identity card, passport, driver’s license, or any other official identification document with a recent photo, as well as a two proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address
Certainly, once you've subscribed to our Virtual Office service, which enables access to Google My Business as an add-on service, you can then use our address on Google for your ads
Mailbox
Our mailbox service gives you a uniquely addressed lockable box located on the premises of our post office. This service also comes with optional mail forwarding and remote mail check.
It only takes a few minutes to set up your mailbox.
You can collect your mail personally or you can choose to have it bundled and forwarded to an address of your choice with an additional charge for Mailbox service, and free of charge for customers subscribed to Virtual Office Service package.
The term of our Mailbox office service contract is 6, 9 or 12 months or 1 month if you subscribe on our website.
Once you activate your mail forwarding service, anything you receive in your mailbox will be forwarded to the address you provide. For mail forwarding you are required to give a valid physical address.
We are open Monday to Friday between 9AM and 8PM
To keep your postage costs low, we will automatically filter out ‘obvious’ junk mail.
We can send mail to you as often as you require. We provide daily, weekly, or monthly postal service.
Mail is always bundled and re-enclosed into an outer envelope. We insist on this for added security.
Virtual Office Service customers receive one free weekly posting with 2nd class postage service. Opting for 1st class postage or signed and tracked services will incur an additional cost, invoiced to you separately. For Mailbox service customers, mail forwarding will result in an extra charge.
We have clients all over the world and can send mail to your overseas location. Please contact our customer services team for more information about our international forwarding services.
Your forwarding address can be changed as often as required. For security and accuracy, we can only accept changes of address in writing to our Mail Department (by fax, post, or email) and by confirming proof of address.
It is very simple to renew your mailbox. Simply visit your mailbox section on your account page, click renew and make the required payment. You can also opt to haveyour mailbox renewed automatically at the end of every rental period, by clicking the box next to auto renewal. Auto renewal will only be confirmed once the payment is affected.
A meeting room is a dedicated space within an office or building where people gather to conduct meetings, discussions, presentations, or collaborative work. These rooms often contain tables, chairs, whiteboards,and other equipment to facilitate communication and productivity during meetings.
Our meeting rooms are usually open for reservation, but availability depends on availability of office space. This ensures we can meet your meeting requirements while efficiently managing our office space.
You will be asked to provide proof of ID and sign Service Agreement after booking a Meeting Room.
Yes, you will be asked to have a valid insurance and supply us with evidence of insurance enabling you to rent a Meeting Room.
Day Office Rental Services
Day office rental services provide individuals or businesses with access to fully equipped office spaces for short-term use, typically on a daily basis. These services offer amenities such as desks, chairs, Wi-Fi. Day office rentals are ideal for freelancers, remote workers, or traveling professionals who need a professional workspace for a brief period without committing to a long-term lease or contract.
Our Day Office are usually open for reservation, but availability depends on availability of office space. This ensures we can meet your Day Office requirements while efficiently managing our office space.
You will be asked to provide proof of ID and sign Service Agreement after booking a Day Office.
Yes, you will be asked to have a valid insurance and supply us with evidence of insurance enabling you to rent a Day Office.
Day Office Rental Services
Virtual receptionist and assistant can manage all calls with a focus on exceptional client service. They work with you to customise call scripts so they can represent your business and brand and provide personalised service to your customers. you provide the brief and leave the rest to us. Options include call answering, admin services, concierge and a virtual receptionist making and taking phone calls.
The term of our Virtual Office contract is minimum 1year payment in advance.
Drop Shipping Return Address
Drop Shipping is a type of retail fulfilment method for online stores, where instead of warehousing inventory, merchants purchase products from third-party suppliers as customers make orders. The products are then shipped directly to the consumer. This way, the seller doesn’t have to handle the product directly
You must provide one proof of identification, this can be a government identity card, passport, driver’s license, or any other official identification document with a recent photo, as well as a two proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address
The term of our Drop shipping contract is minimum 6months contract
Pack and Ship
It is the process of collecting the right items for an order (or orders), putting it into a box and/or packing materials and then shipping it off to the customer.
Using a parcel drop off service means that rather than waiting home you can simply take your parcel out and about with you and drop it off at our office.
Enterprise Virtual Office package typically includes a range of virtual office solutions tailored for larger businesses or corporations. These packages often offer comprehensive services such as:Benefits – Weekly Mail forwarding, Mail Scanning, use of Business address on company website, business cards, letter head and as Directors Service address.
The term of our Enterprise Virtual office package contract is 6, 9 or 12 months, or 1 month if you subscribe on our website.
Upon signing up for Enterprise Virtual office packageand fulfilling all requirements, you will receive a service agreement. Upon reading, signing, and returning it, you will be sent a starter pack containing your unit address and access to all benefits associated with our Virtual office services.
You are not permitted to use the address until the registration process is completed and the service agreement is read and signed. upon completed, a starter pack containing your assigned unit address will be provided.
It is very simple to renew your Enterprise Virtual office packagecontract. Simply visit the Enterprise Virtual office packagesection on your account page, click ‘renew’ and make the required payment. You can also opt to have your Enterprise Virtual office packagerenewed automatically at the end of every rental period, by clicking the box next to ‘auto renewal’. Auto renewal will only be confirmed once the payment is affected.
Registered company is an organisation which is formed and registered with the appropriate statutory authority of the country as a ‘company or corporation’ in accordance with the corporate and securities law of that country. Incorporation is the process by which a new or existing business registers as a limited company. A company is a legal entity with a separate identity from those who own or run it.
Our customer relationships are important to us. By allowing us to become a trusted, integral part of your business operation, you can expect objective advice, an understanding of what drives your business, access to a solid network, a reliable business hub and more. You can expect real results when you choose to base your business in one of our virtual office locations.
When you choose a virtual desk space, you’re choosing to give your global business real roots in the business capital of the world. Our dedicated, diligent and hardworking professional members are here to build your brand. We’ll be the eyes and ears of your organization, helping you to focus less on administrative tasks and more on driving your business forward. With incredibly competitive rates, why not see how we can transform the reputation of your business and the way you work?
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