faqs

Faq,s

Our customer relationships are important to us. By allowing us to become a trusted, integral part of your business operation, you can expect objective advice, an understanding of what drives your business.

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    Faq,s

    SBN Limited has created a FAQ Page to help educate our clients and prospective individuals within the sector. This will consist of guides suitable for small business, educational purposes and other source of information.

    We strive to provide the best support to ensure clients and prospective individuals gather as much information as they can clearly, as it will help base decisions which will help them and their business.

    General

    S-B-N Limited requires anyone making a purchase or booking a service online, to register and have an account on the platform. The reason for this is to be able deliver the right services to you and provide you with a great experience whilst you are with us.

    All information provided to us is held and used in the strictest of confidence. Your privacy is guaranteed with our service, and your details are not given out to any third party. We are, however, obliged to provide this information to official bodies, such as Courts and the Police, should we be asked or required to, by law. For more information refer to our Privacy Policy

    Before purchasing any of our services we require you to register with us, and provide identification. This can be a government identity card, passport, driver’s license or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address.

    There may be a number of reasons why your account has been closed. Please contact our Customer Service Team to help you with this issue further.

    Virtual Office

    A virtual office offers you a business address and a communication centre without an actual physical office. This service is ideal if you work from home, are just starting a business or do not have a fixed office location yet.

    The term of our Virtual Office contract is 6, 9 or 12 months.

    It is very simple to renew your virtual office contract. Simply visit the virtual office section on your account page, click ‘renew’ and make the required payment. You can also opt to have your virtual office renewed automatically at the end of every rental period, by clicking the box next to ‘auto renewal’. Auto renewal will only be confirmed once the payment is affected.

    Mailbox

    Our mail box service gives you a uniquely addressed lockable box located on the premises of our post office. This service also comes with optional mail forwarding and remote mail check.

    You can collect your mail personally or you can choose to have it bundled and forwarded to an address of your choice.

    The minimum term for the Mail Box contract is of 12 calendar months.

    Once you activate your mail forwarding service, anything you receive in your mail box will be forwarded to the address you provide. For mail forwarding you are required to give a valid physical address.

    When you activate the remote mail check, you will be able to check the status of your mail box online through our website.
    We are open Monday to Friday between 9AM and 8PM and Saturday 10AM to 6PM for mail and parcel collection.
    In order to keep your postage costs low, we will automatically filter out ‘obvious’ junk mail.
    We can send mail to you as often as you require. We provide daily, weekly or monthly postal service.
    Mail is always bundled and re-enclosed into an outer envelope. We insist on this for added security.
    When forwarding mail, we bundle together all mail received and send it to you in an unmarked envelope/pack. We charge the applicable postage/courier charge, according to the size/weight of the bundle of mail. There is also a handling fee of 15p for every mail item included in the dispatch, 65p for every registered item included in the dispatch and £2.50 for every parcel in the dispatch. We will send you Postage Top-up Invoices according to your usage levels.

    We have clients all over the world, and can send mail to your overseas location. Please contact our customer services team for more information about our international forwarding services.

    Your forwarding address can be changed as often as required. For security and accuracy, we can only accept changes of address in writing to our Mail Department (by fax, post or email) and by confirming proof of address.

    It is very simple to renew your mailbox. Simply visit your mailbox section on your account page, click renew and make the required payment. You can also opt to have your mail box renewed automatically at the end of every rental period, by clicking the box next to auto renewal. Auto renewal will only be confirmed once the payment is affected.

    Service Office Rental

    A full list of facilities for each office can be found on our website

    We cannot guarantee receptionist services for privately owned office and desk spaces. However, each office space on our website will state whether it includes a receptionist or not.

    Each office space advert will state if broadband is included. If you are still unsure after checking the property of your choice, the advertiser can be contacted to find out more information.

    No. Payments are made directly with the property owner after viewing and confirming rental. However, the property owner may request a deposit upon signing of rental agreement.

    We require a minimum term of 3 months, renewable periodically upon mutually agreement.
    You can provide a government identity card, passport, driver’s license or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address.
    The rent for the office space being leased out should be paid upon signing licence agreement / tenancy contract, or as otherwise agreed with the property owner.

    Co-working Spaces

    Co-working space refers to the rental of a desk space, whilst sharing with others who work on individual desk spaces in the same office.
    A full list of facilities can be found on our website.
    Each office space advert will state if broadband is included
    No. Payments are made directly with the property owner after viewing and confirming rental. However, the property owner may request a deposit upon signing of rental agreement.
    We require a minimum term of 3 months, renewable periodically upon mutually agreement.
    You can provide a government identity card, passport, driver’s license or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address.
    We accept payments through PayPal, Stripe and Bank transfer.

    Workspace Providers

    Before your property is published to our website you are required to provide a valid identification document, which could be a government identity card, passport, driver’s license or any other official identification document with a recent photo, as proof that that the workspace is genuine and company registration details are correct.
    It is free to register an account with us. A commission is charged on every confirmed booking for any of the properties you list.
    You are required to present an identification document to list a work space in order to identify yourself as a person authorised to manage the property.
    As a property owner you can list office spaces, desk spaces and meeting rooms or spaces.
    The commission charged is 10% on the price of each booking. Refer to License Agreement for more information.
    Your account will be credited with the funds immediately upon confirmation of booking, however, the funds will be available to withdraw the day after the booking has been utilised.

    Impartial advice to help
    your company thrive

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