FAQ,s


General

Why do I have to register to book a service?

S-B-N Limited requires anyone making a purchase or booking a service through the website, to register and have an account on the platform. The reason for this is for us to be able deliver the right services to you and provide you with a great experience whilst you are with us.

Are the details I provide to you confidential?

All information provided to us is held and used in the strictest of confidence. Your privacy is guaranteed with our service, and your details are not given out to any third party. We are, however, obliged to provide this information to official bodies, such as Courts and the Police, should we be asked or required to, by law. For more information refer to our Privacy Policy

What identification do I need to set up my account?

Before purchasing any of our services we require you to register with us, and provide identification. This can be a government identity card, passport, driver's license or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address.

Why has my account been closed?

There may be a number of reasons why your account has been closed. Please contact our Customer Service Team to help you with this issue further.

Virtual Office

What is a Virtual Office?

A virtual office offers you a business address and a communication centre without an actual physical office. This service is ideal if you work from home, are just starting a business or do not have a fixed office location yet.

How long is my Virtual Office contract?

The term of our Virtual Office contract is 12 calendar months.

How do I renew my virtual office?

It is very simple to renew your virtual office contract. Simply visit the virtual office section on your account page, click 'renew' and make the required payment. You can also opt to have your virtual office renewed automatically at the end of every rental period, by checking the box next to 'auto renewal'. Auto renewal will only be confirmed once the payment is effected.

Mailbox

What is the Mail Box service?

Our mail box service gives you a uniquely addressed lockable box located on the premises of our post office. This service also comes with optional mail forwarding and remote mail check.

How long does it take to set up my Mail Box?

It only takes a few minutes to set up your mail box.

Do I have to collect my mail or can you package it and forward it to me?

You can collect your mail personally or you can choose to have it bundled and forwarded to an address of your choice.

What is the minimum term for Mail Box rental?

The minimum term for the Mail Box contract is of 12 calendar months.

What is Mail Forwarding?

Once you activate your mail forwarding service, anything you receive in your mail box will be forwarded to the address you provide. For mail forwarding you are required to give a valid physical address.

What is Remote Mail Check?

When you activate the remote mail check, you will be able to check the status of your mail box online through our website.

What are your opening hours to access my Mail Box or collect my parcels?

We are open Monday to Friday between 9AM and 6PM for mail and parcel collection.

Can you filter my junk mail?

In order to keep your postage costs low, we will automatically filter out 'obvious' junk mail.

How often do you send mail to me?

We can send mail to you as often as you require. We provide daily, weekly or monthly postal service.

Do you batch my mail or do you send it as individual items?

Mail is always bundled and re-enclosed into an outer envelope. We insist on this for added security.

How much does Mail Forwarding Cost?

When forwarding mail, we bundle together all mail received and send it to you in an unmarked envelope/pack. We charge the applicable postage/courier charge, according to the size/weight of the bundle of mail. There is also a handling fee of 15p for every mail item included in the dispatch, 65p for every registered item included in the dispatch and £2.50 for every parcel in the dispatch. We will send you Postage Top-up Invoices according to your usage levels.

Can you send mail overseas?

We have clients all over the world, and can send mail to your overseas location. Please contact our customer services team for more information about our international forwarding services.

How often can I change my forwarding address?

Your forwarding address can be changed as often as required. For security and accuracy, we can only accept changes of address in writing to our Mail Department (by fax, post or email) and by confirming proof of address.

How do I renew my mailbox?

It is very simple to renew your mailbox. Simply visit your mailbox section on your account page, click renew and make the required payment. You can also opt to have your mail box renewed automatically at the end of every rental period, by checking the box next to auto renewal. Auto renewal will only be confirmed once the payment is affected.

Parcel Service

What is the SBN Parcel Service?

You can use your Mail Box address or virtual address to have parcels delivered to our post office on your behalf and then collect them at your convenience.

Can someone else pick my parcels on my behalf?

Yes, your parcels can be picked up by a person authorised by you. The person picking up a parcel on your behalf should bring along an identification document with a photo, a copy of your identification document with a photo and the notification for parcel pickup.

What identification do I need to collect my parcels?

In order to pick a parcel you need to present an identification document with a photo.

Can you forward my parcels to my home address?

Yes, we can forward your parcels to any address of your choice. We offer mail forwarding services.

What are your opening hours to collect my parcels?

We are open Monday to Friday between 9AM and 6PM for Mail and Parcel collection.

Office Space Rental

What is included in the office space rental?

A full list of facilities for each office can be found on our website.

Does office space rental include receptionist services?

We cannot guarantee receptionist services for privately owned office and desk spaces. However, each office space on our website will state whether it includes a receptionist or not.

Is broadband included in the office space rental?

Each office space advert will state if broadband is included. If you are still unsure after checking the property of your choice, the advertiser can be contacted to find out more information.

Do I need to make a deposit when booking an office space?

No . Payments are made directly with the property owner after viewing and confirming rental. However, the property owner may request a deposit upon signing of rental agreement.

What is the minimum length of time I can rent an office space?

We require a minimum term of 3 months, renewable periodically upon mutually agreement.

What identification do I need to rent an office space?

You can provide a government identity card, passport, driver's license or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address.

When do I pay for the office space booked?

The rent for the office space being leased out should be paid upon signing licence agreement / tenancy contract, or as otherwise agreed with the property owner.

Office Share/Spare Desk Rental

What is Office Share/Spare Desk Rental?

Office share refers to the rental of a desk space, whilst sharing with others who work on individual desk spaces in the same office.

What is included in the spare desk service?

A full list of facilities can be found on our website.

Is broadband included in the office space rental?

Each office space advert will state if broadband is included

Do I need to make a deposit when booking an office space?

No. Payments are made directly with the property owner after viewing and confirming rental. However, the property owner may request a deposit upon signing of rental agreement.

What is the minimum length of time I can rent a shared office space?

We require a minimum term of 3 months, renewable periodically upon mutually agreement.

What identification do I need to rent an office space?

You can provide a government identity card, passport, driver's license or any other official identification document with a recent photo, as well as a proof of address, which could be a recent (issued in the past 3 months) bank statement or utility bill issued in your name and showing your permanent address.

What payment methods do you accept?

We accept payments through PayPal, Stripe and Bank transfer.

Workspace Providers

What information and documentation do I have to submit before my workspace is published on the website?

Before your property is published to our website you are required to provide a valid identification document, which could be a government identity card, passport, driver's license or any other official identification document with a recent photo, as proof that that the workspace is genuine and company registration details are correct.

How much does it cost to sign up to S-B-N Limited?

It is free to register an account with us. A commission is charged on every confirmed booking for any of the properties you list.

Why do I have to submit a personal identification document?

You are required to present an identification document to list a work space in order to identify yourself as a person authorised to manage the property.

What kind of properties can I list on S-B-N Limited?

As a property owner you can list office spaces, desk spaces and meeting rooms or spaces.

What is the commission charged?

The commission charged is 10% on the price of each booking. Refer to License Agreement for more information.

When do I get paid for a rented work space?

Your account will be credited with the funds immediately upon confirmation of booking, however, the funds will be available to withdraw the day after the booking has been utilised.